General Manager's Role in Information Technology Management

General Managers are today expected to take on the following roles with respect to Information Technology management:

• Knowledgeable and conversant in current information technology to engage MIS managers and other mid-level managers
• Help to initiate and design information systems, outsourcing and support
• Aware of how information technology benefits an organization
• Willing to invest in advanced information technology to help grow the business
• Able to draw daily information from software and systems to hold employees accountable
• Briefed on information already available in the organization
• Aware of ways in which the current system can be upgraded and expanded
• Need to know enough about information systems to train new employees to be productive users of information
• Able to understand how the organization's information systems add value to the customer