What is the Job Design Framework for Information Systems?

The job design framework (Pearlson & Saunders, 2005) is used by information technology professionals to assess how emerging technologies can affect work within the organization. The goal is maximum effectiveness of the information system within the organization.

The relatively simple framework of job design questions enables the linking of information system decisions with organizational strategy. Hence, key characteristics of jobs are designed with respect to information systems to facilitate performance, effectiveness, and overall satisfaction of the worker. The following questions are asked:

What tasks are to be completed? What are the outcomes, inputs, and transformation of the inputs into outputs?

How will the tasks be performed? Specialist? Computer?

Who will complete the tasks? What skills? What department? What workgroup?

Where will the tasks be performed? Locally? Remotely? Dispersed group?

How can information systems increase performance, effectiveness and satisfaction of those performing the tasks? How can humans and information systems work together? How will information technology transfer be accepted and even embraced?

Reference

Pearlson, K. E. & Saunders, C. S. (2005). Managing and using information systems. A strategic approach (3rd ed.). Hoboken: John Wiley & Sons.